Posts Tagged ‘York’

Hong Kong Chop House, 33 Swinegate, York, YO1 8AZ, England

My husband and I were visiting York, England recently with my mother. Her favourite kind of food is Chinese.  So when we met my cousin and his wife for a meal on the Saturday evening we booked a table at the Hong Kong Chop House.  It is in the centre of York, situated in the Swinegate and is on the ground floor so access is easy for those disabled people who may have mobility problems.  We were originally shown to a table with benches on either side, but there is no way my mother would have been comfortable there so we chose a table in the window with chairs, instead.  The restaurant is warm, but not particularly spacious and when I ordered a gin and tonic and was offered a gin and soda water in the absence of tonic, I suppose I should have been warned.

ImageThere were five of us at the table and the waiter decided the best time to take our order was when one of us was in the restroom!  We ordered a variety of starters from vegetarian spring rolls to spare ribs, but they arrived very slowly and at varied intervals.  However, the dishes were tasty when they arrived. There seemed to be too few staff and those that were there seemed more interested in the “take away” side of the business than caring for the patrons in the restaurant.  We sat with the empty plates from our starters for a long time before they were taken away and it was even longer before our main courses came out from the kitchen, one at a time.  Indeed, my cousin was presented with half of his meal and was nearly finished that before the rest of it arrived! My husband’s meal was a small portion and only luke warm at best.  The serving staff were sullen, slow and humourless.  The service was truly atrocious.

When someone finally came to take away our plates from our main course, after my cousin had asked them to do so, we decided not to have a dessert, we asked for teas and coffees.  Even that was a challenge!  The restaurant was out of coffee.  Not out of a particular blend – they had coffee on the menu but no coffee on the premises.  They also had no Indian tea.  The offer was Chinese tea or Jasmine tea.  Now I know this is a Chinese restaurant, but they are catering for a British clientele and not everybody enjoys Chinese tea.

However, having been to China several times, I am quite partial to it, so my cousin, his wife and I all had some Chinese tea. The teapot was quite pretty, however the tea tasted of virtually nothing, possibly dust, but nothing delicious. Either the tea was very old and dry or there was little tea in the pot. hong-kong-chop-house-york-1So, could I recommend this restaurant? Not favourably. Would I go there again? Not by choice. Did I leave a tip? Yes, stock your restaurant properly and serve the food warm, timeously and with a good grace.

Valerie Penny

The York Roast Co., 78 Low Petergate,York, England

york roast coThis little restaurant was a real find! We were on a shopping expedition in York and were finding it difficult to make a lunch stop where we could get in with my Mum’s wheelchair, when we stumbled upon this!
There were no stairs to get in and there are a few tables on the ground floor (although most of the seating is upstairs). The staff were very nice. It is amazing how fast they work – this is a busy place!
The choice of food is not wide, having said that, for a restaurant that specializes in roast meats, they do even offer a tasty, imaginative vegetarian option.
The disabled toilet & baby changing facilities are also down stairs and are spotlessly clean.
This was the first time we had used the restaurant, but it will not be the last.

Valerie Penny
chicken-and-stuffing

Park Inn by Radisson, North Street, York, England

My husband, my mother and I recently went to York, England and stayed in The Park Inn by Radisson. It is very centrally situated in North Street right of the bank of the River Ouse in York, England.  The reception area is large park innand bright with three small reception desks, not all of which are necessarily manned.  There is also a separate disabled entrance at the side, but the slope on that is quite steep.

I am not quite sure how the layout of this hotel came into being.  It is not easily navigated on a first visit.  I suspect that additional parts of the building have been acquired at different times.  The net result of this is that there is a long walk from the reception to the dining room.  There are also two different sets of elevators that may require to be found and negotiated, depending on the part of the building in which your allocated room is situated.  When we went roomon a recent family visit to York my mother, who has rather poor mobility, found it impossible to walk along the lengthy corridor from one set of lifts to the other.  When she was in her wheelchair, the undulations in the corridor posed a whole set of different challenges as her chair was wont to rush down slopes and then required substantial effort to get it moving back up again.

The rooms are bright: these and the en-suites were all spotlessly clean. The facilities in the disabled suite were modern and carefully designed for ease of use.  The hospitality trays are also well stocked and extras including an iron, ironing board and hairdryer were provided in the rooms.   The towels are very thick and fluffy, amongst the best I have experienced out-with a 5* hotel.

We did have a problem with our booking.  This was no fault of the hotel’s and the manager, Kate Gillyan was very helpful in resolving this.  She was also most attentive to my mother and I appreciated this.

receptionThe dining room was not open on our first night.  I am not sure why.  However, my mother was too tired for us to go out to eat so we opted to eat in the bar at a table sitting looking out over the River Ouse.  The staff were very attentive but not intrusive. It was really very pleasant and our meal was delicious!

The beds were comfortable and we all slept well. At breakfast, my Mum was not able to negotiate the four steps down to the diningroom. I was surprised there was no ramp, however, there were a few tables available without going down the stairs and the staff were very kind about ensuring a table was set for us there. It did mean that my Mum could not see exactly what was on offer though. Still, the breakfast is the usual buffet format. The choices were tasty and varied. It was very good value at only £10 each.

So, despite the peculiar layout of this hotel, we did all enjoy our stay and I would certainly use this hotel again.

Valerie Penny